Many pilgrims ask what happens after you request a quote on UmraHajj.com. In short, you receive a reference number straight away, a confirmation email follows, and a member of our travel team reviews your details before sending a tailored written proposal. This article walks through each stage so you know what to expect.
What happens after you request a quote, step by step
You receive a reference number
As soon as you press Send my request, the form shows a reference that starts with UH-. Write it down or take a screenshot. It is the quickest way for us to find your request.
A confirmation email arrives
We send a short confirmation to the email address you entered, repeating your reference. If you cannot see it within a few minutes, check your spam or promotions folder.
Our team reviews your trip
A real person reads your request, checks flight and hotel availability for your dates and notes anything we need to clarify, such as a wheelchair or visa question.
You receive a tailored proposal
We send a written proposal by your preferred method, explaining what is included in plain language. We usually reply within one working day.
You ask for changes or decide
If anything is not right, tell us and we revise the proposal. There is no obligation to book.
What happens after you request: your reference number
Your reference links every message about your trip. Include it whenever you email [email protected], use the contact form or reply on WhatsApp, if shown on our contact page. It saves time and avoids mixing up requests from the same family.
If you entered the wrong email address, simply send a new request or contact us with your name and travel dates so we can correct it.
How we review your request
We look at your dates, departure city, number of nights, hotel level and distance to the Haram together, because each one affects the others. Here is what happens after you request a quote in a busy season such as Ramadan: hotels close to the Haram fill early, so we may suggest alternatives or slightly different dates.
If something is unclear, we may contact you before sending the proposal. A quick answer from you usually means a more accurate first proposal.
What your proposal includes
The final part of what happens after you request a quote is the proposal itself. It sets out the flights, hotels, room arrangements, transport, visa support and any extras you asked for. It also explains the booking conditions that would apply, including how payment works and what happens if plans change. Read it carefully and ask about anything that is not clear before you pay.
Revisions and changes
Proposals are a starting point. You can ask for a closer hotel, a different room arrangement, more nights in Madinah or another departure airport. We revise and send an updated version, and the reference stays the same.
If you do not hear from us
Knowing what happens after you request a quote also means knowing when to follow up. If more than one working day has passed, check your spam folder first, then contact us with your reference. Occasionally replies to phone numbers with a missing country code do not arrive.
What happens after you request: frequently asked questions
How long does a proposal take?
We usually reply within one working day. Complex group or Hajj requests can take a little longer.
Am I committed once I request a quote?
No. A request and a proposal create no obligation. You decide whether to go ahead.
I lost my reference number. What should I do?
Contact us with your full name, email and travel dates and we will find your request.
Can I ask for more than one option?
Yes. Ask for two or three hotel levels or date options and we will compare them in your proposal.
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Start your request
Tell us your dates and travellers and receive a tailored proposal, usually within one working day.