We want every pilgrim to reach a real person easily. This article lists all the ways to contact UmraHajj.com, explains our typical response times and suggests what to include in your message so we can help on the first reply.
Ways to contact us
Write to [email protected] at any time. Email is best for detailed questions and attachments.
Contact form
Use the form on our contact page and choose a subject so your message reaches the right person.
Learn moreQuote form
For a new trip, the four-step quote form gives us everything we need in one go.
Learn moreMessage us on WhatsApp, if shown on our contact page.
Social media
Follow and message us on Facebook, Instagram and LinkedIn.
Our social channels are facebook.com/umrahajjcom, instagram.com/umrahajjcom and linkedin.com/company/umrahajjcom. Please do not send passport details or other personal documents by social media message.
Our usual response times
Our response times are simple: we usually reply within one working day. A member of our team reads every message personally, so reply times can be a little longer in the busiest seasons, such as the weeks before Ramadan and the run-up to Hajj. Sending your request early is the best way to secure hotels close to the Haram.
Response times also depend on how complete a message is. A request with dates, travellers and a clear question can often be answered in one reply, while a short message may need a follow-up before we can help. Eid holidays can also affect response times.
What to include so we can help faster
Your reference
If you have one, include the UH- or UC- reference shown after you sent a form.
Your name and email
Use the same name and email you used before, so we can find your request.
Dates and travellers
For trip questions, give approximate dates, the number of travellers and your departure city.
One clear question
Say what you need, for example a closer hotel, a visa question or a change of dates.
Best way to reach you
Tell us whether you prefer email, a phone call or WhatsApp.
Choosing the right channel for faster response times
For a new Umrah or Hajj trip, use the quote form rather than a general message, because it asks for all the details we need. For questions about an existing request, reply to your confirmation email or use the contact form with the subject “Existing request”. For corrections to our guides, use the contact form and include the page address.
Many questions are answered straight away in our FAQ and the Help Center, so it is worth a quick search while you wait.
During your trip
If you booked with us and need help while travelling, use the contact details in your booking confirmation and quote your reference. In an emergency, call local emergency services first: 911 is the unified emergency number in major cities in Saudi Arabia. Read help during your trip for more.
If you are writing on behalf of parents or a group, mention that in your first message and tell us who should receive the proposal. It saves time later and makes sure the right person gets every update about the trip.
Response times: frequently asked questions
What are your usual response times?
We usually reply within one working day. Busy seasons can take a little longer.
Do you have a phone number?
Phone and WhatsApp details appear on our contact page when available. Email and the contact form are always open.
Can I visit your office?
Please contact us by email or the contact form first and we will advise the best way to meet or speak.
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Start a conversation
Send your trip details and receive a tailored proposal, usually within one working day.