This article gives general guidance on booking, payments and changes for an Umrah or Hajj trip arranged with UmraHajj.com. Because every proposal is tailored, the exact terms for your journey are set out in your written proposal and the booking conditions that come with it. Please read both before you pay anything.
Where your terms on payments and changes are set out
We do not publish a single set of figures for deposits, balances or cancellation charges, because they depend on the airline, the hotels and the season involved in your trip. Instead, your written proposal explains how payment works for that booking, and the booking conditions explain what happens if you or we need to change or cancel.
Our general website terms of use cover the website itself. They do not replace the specific conditions in your proposal.
How to book with confidence: payments and changes
Read the proposal in full
Check names, dates, flights, hotels, room types, meals, transport and visa support against what you asked for.
Read the booking conditions
Look for how payment is scheduled, the deadlines involved and what happens if plans change.
Ask questions before paying
If anything is unclear, ask us in writing and wait for a written answer before you pay.
Keep written confirmations
Save every proposal, confirmation and receipt, and every email about payments and changes, in one folder, on paper and on your phone.
Arrange travel insurance
Buy suitable insurance as soon as you book, so you are covered if you have to cancel.
Questions to ask about payments and changes
- How and when is payment made, and which methods are accepted?
- What happens if I need to change dates, names or room arrangements?
- What happens if a flight time or hotel changes after I book?
- Which parts of the trip are non-refundable once confirmed?
- Is my booking financially protected, and by which scheme?
Asking these questions about payments and changes before you commit avoids misunderstandings later. A good provider will answer clearly and in writing.
ATOL protection for UK travellers
If you book a package that includes flights from the UK, check whether it is protected under the ATOL scheme and ask for your ATOL certificate. The Civil Aviation Authority explains what ATOL covers and how to check a certificate. Rules in other countries differ, so ask what protection applies where you live.
Travel insurance
Choose a policy that covers medical treatment in Saudi Arabia, cancellation and curtailment, and any pre-existing conditions you declare. Hajj and older travellers should check age limits and exclusions carefully. Insurance is listed in our documents checklist.
If you need to make changes later
Most payments and changes are simpler when raised early. Contact us as soon as possible with your reference number. Changes are easier, and often cheaper, the sooner we know. We will explain what is possible under your booking conditions before anything is altered.
If you are booking for several families, ask for a separate proposal or clearly separated costs for each household. It makes payment schedules, room lists and any later changes far easier to manage, and it avoids confusion if one family needs to alter its plans.
Payments and changes: frequently asked questions
How much is the deposit?
It depends on the flights and hotels in your trip. The amount and timing are set out in your written proposal and booking conditions.
Can I change my travel dates after booking?
Often, yes, depending on airline and hotel rules. Contact us early and we will explain the options in writing.
Do I need travel insurance?
We strongly recommend it. Buy it as soon as you book so cancellation cover starts straight away.
What if my visa is refused?
Ask how a visa refusal is treated before you pay. The answer is set out in your booking conditions.
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Have a question before you book?
Request a tailored proposal and ask us anything about the terms before you pay.