Help Center

Welcome to the Umrah help center. Here you will find short, practical articles that explain how our tailored quotes work, what you need for visas and Nusuk, how to prepare documents, and how to get help before and during your journey. Search for a topic below or browse by category.

How to use the Umrah help center

Each article answers one question and ends with links to related topics, so you can move from planning to packing without losing your place. If you are just starting out, begin with how to request a quote. If you have already booked, the sections on documents and on what to do during your trip are the most useful.

Rules for visas, permits and health requirements are set by the Saudi authorities and can change at short notice. Our articles point you to the official platforms, such as Nusuk, so you can always confirm the current position.

Planning and quotes

We do not publish package prices. Instead, you share your trip details and receive a tailored written proposal. These articles explain how that works.

• How to request a quote — the four-step trip details form, field by field.
• What happens after you request a quote — your reference number, confirmation email, review and revisions.
• Why we publish no prices — what really affects the cost of a trip.
• Booking, payments and changes — written terms, confirmations, ATOL and insurance.

Visas, Nusuk and documents

• Umrah visa options — tourist eVisa, Umrah visa through authorised providers and GCC residents.
• Using the Nusuk app — Umrah permits, Rawdah booking and your profile.
• Documents checklist — passports, visas, vaccinations, insurance and copies.

During your trip

• Special assistance — wheelchairs, elderly pilgrims and medical needs.
• Travelling with children — practical tips for families.
• During your trip — staying in touch, getting lost, emergency numbers and lost property.

Using our guides and tools

• Using our tools — the trip planner, Miqat finder, counters, checklist and more.
• Guides and sources — how our guides are written and how to report a correction.

You can also browse all Umrah and Hajj guides, our free interactive tools and the resources section for weather, checklists and reference material.

Account, privacy and contact

• Privacy and your data — what our forms collect and how it is used.
• Contact and response times — every channel and what to include in your message.

Popular topics in the Umrah help center

The questions we hear most often are about visas, the Nusuk app and how long a proposal takes. Pilgrims travelling with parents also ask about wheelchairs and slower-paced itineraries, while families want to know how to keep children comfortable in the crowds.

For religious steps, our step-by-step Umrah guide and rules of ihram are the best place to start. For entry rules, the official Saudi visa portal has the latest information.

Keeping the Umrah help center up to date

We review these articles regularly and update them when official rules or our own processes change. If you spot something that looks out of date, please let us know through the contact page so we can check it.

Umrah help center: frequently asked questions